- Civil servants in the UK saved the equivalent of two weeks’ working time annually by using AI tools, specifically Microsoft’s Copilot, which increased efficiency in drafting documents and preparing reports.
- The trial involved over 20,000 officials, who reported an average daily time saving of 26 minutes, with Copilot particularly effective in creating presentations and managing routine tasks.
- 82% of civil servants expressed strong support for the continued use of AI, believing it allows them to provide more personalized support to citizens.
- The UK government aims for £45 billion in public sector savings through digital transformation and is developing new AI tools like “Humphrey” to enhance productivity.
- Despite benefits, concerns about AI include potential glitches, biased algorithms, and criticisms from human rights groups regarding predictive policing and copyright law relaxations.