-
Definition: Agentic AI refers to autonomous AI systems that proactively make decisions and gather information to assist with tasks, such as facilitating citizen inquiries or applications.
-
Benefits for Agencies and Citizens: Enhances government interactions by expediting application processes and improving the overall citizen experience through chatbots and internal tools.
-
Implementation Challenges: Agencies face security and fairness concerns while implementing agentic AI, necessitating adherence to strict data handling and privacy policies.
-
Employee Integration: Training programs are crucial to help employees adapt to agentic AI, emphasizing that it will augment their roles rather than replace them, while also considering cost implications.
- Future of Government Services: Agentic AI has the potential to revolutionize government services by improving efficiency, but must prioritize data security and privacy to be effective.