- AI Adoption: Approximately half of U.S. states are utilizing AI for chatbots, with citizen services identified as a primary use case.
- Chatbot Implementation: A CDW survey indicates 68% of organizations are adopting public-facing chatbots to enhance customer interaction and reduce response times.
- AI Strategy Development: While 75% of organizations have an AI strategy, only 34% have fully implemented their key AI projects, with nearly all having initiated at least one project.
- Recruitment Challenges: A significant barrier to AI adoption is the lack of qualified personnel, with 26% of IT leaders citing recruitment and training issues as major concerns.
- Pilot Programs: Pennsylvania CIO Amaya Capellán has implemented a ChatGPT pilot project to encourage staff experimentation and application of AI in their work.